Shipping Policy

1. Our Shipping Commitment

Sheds Britain is committed to providing a reliable, efficient, and transparent delivery experience for every customer.

We understand the importance of receiving your garden sheds, outdoor storage products, and garden essentials on time. Our shipping process is designed to ensure orders are handled carefully, dispatched promptly, and delivered securely.

We provide delivery services throughout the United Kingdom, subject to product availability and delivery location.

2. Order Processing Time

Processing Time: 1–2 Business Days

Orders are normally processed within 2 business days after successful payment confirmation.

During this period, our team:

• Confirms and verifies your order details.
• Checks product availability.
• Prepares items for dispatch.
• Arranges collection with our delivery partners.
• Issues shipping confirmation and tracking information where available.

Orders placed on weekends or UK public holidays will begin processing on the next business day.

Business days are Monday to Friday, excluding UK bank holidays.

3. Shipping & Delivery Time

Estimated Shipping Time: 2–4 Business Days

Once your order has been dispatched, delivery normally takes approximately 2–4 business days, depending on your location and the size of the product.

Estimated Delivery Overview

These delivery estimates begin from successful payment confirmation and exclude weekends and UK public holidays.

Delivery times are estimates rather than guaranteed arrival dates unless a specific delivery date has been expressly agreed.

4. Shipping Locations

Sheds Britain delivers to eligible addresses within the United Kingdom.

Delivery availability may vary depending on the size, weight, and dimensions of the ordered products.

Certain remote locations, offshore destinations, and areas requiring specialist delivery services may have additional restrictions, delivery charges, or longer transit times.

Any applicable delivery limitations or charges will be communicated before an order is completed.

We do not offer international shipping outside the United Kingdom under this policy.

5. Shipping Costs

Shipping costs are displayed during checkout before payment is completed.

Where a product qualifies for free delivery, this will be clearly indicated on the product page or at checkout.

For oversized garden sheds, heavy storage units, or deliveries requiring specialist handling, additional delivery charges may apply where clearly disclosed before purchase.

No undisclosed shipping fees will be added after an order has been placed.

6. Order Confirmation

After placing an order, customers will receive an order confirmation email at the address provided during checkout.

The confirmation includes relevant order information, such as:

• Order number
• Products purchased
• Billing and delivery details
• Total amount paid
• Shipping charges, where applicable

Please review your order confirmation carefully and contact us promptly if you notice any incorrect details.

7. Shipping Confirmation & Tracking

Once an order has been dispatched, we will send a shipping confirmation email.

Where tracking is available, this email will include a tracking number or a link to the relevant carrier’s tracking service.

Tracking information may take some time to become active after dispatch.

For deliveries handled by specialist freight or bulky-item carriers, tracking information may be limited. In these cases, the carrier may contact you directly to coordinate delivery.

If you require assistance tracking your order, contact:

support@shedsbritain.co.uk

8. Delivery of Large and Bulky Items

Some garden sheds, outdoor storage buildings, and larger products require specialist transportation because of their dimensions or weight.

For these deliveries:

• A delivery appointment may need to be arranged.
• The courier may contact you before arrival.
• An adult may need to be present to receive the delivery.
• Assistance with unloading may be required only if clearly agreed in advance.
• Delivery may be limited to a suitable accessible location, as specified before purchase.

Customers should ensure that the delivery address is accessible to the appropriate delivery vehicle.

If special access arrangements are required, please contact our team before placing your order.

Installation and assembly are not included unless expressly stated in the product description or order confirmation.

9. Delivery Address Accuracy

Customers are responsible for providing a complete and accurate delivery address during checkout.

Please ensure that your order includes:

• Full recipient name
• Complete street address
• Correct postcode
• Contact information
• Relevant delivery instructions

If you notice an error after placing your order, email us as soon as possible.

Email: support@shedsbritain.co.uk

We will attempt to update the delivery details before dispatch.

Once an order has entered the shipping process, address changes may not always be possible.

10. Delivery Delays

Although we work to meet our estimated delivery times, occasional delays may occur due to circumstances such as:

• Severe weather conditions
• Courier or transportation disruptions
• UK public holidays
• Unexpected logistical difficulties
• Remote delivery locations
• Temporary product availability issues

If we become aware of a significant delay, we will endeavour to inform you and provide updated delivery information.

Where no delivery deadline has been specifically agreed, UK consumer law generally requires delivery without undue delay and no later than 30 days after the contract is made, unless a different period has been agreed.

If delivery does not take place within the applicable timeframe, customers may exercise their statutory rights under the Consumer Rights Act 2015.

11. Missed Deliveries

If a delivery attempt is unsuccessful, the carrier may provide instructions for rearranging delivery or collecting the parcel from a designated location.

For large or specialist deliveries, a new delivery appointment may need to be scheduled.

Please follow the instructions provided by the delivery partner or contact our customer support team for assistance.

Any additional redelivery fees will apply only where lawful and where the relevant charges have been appropriately disclosed.

12. Damaged or Incorrect Deliveries

We recommend inspecting your delivery as soon as reasonably possible.

If you receive a damaged, defective, incomplete, or incorrect product, please contact us with:

• Your order number
• A description of the issue
• Photographs of the product and packaging, if available

Email: support@shedsbritain.co.uk

Our team will investigate and provide an appropriate resolution, which may include replacement components, a replacement product, or a refund where required.

Reporting an issue promptly can help us resolve it efficiently, but your statutory consumer rights are not limited by a short reporting deadline.

13. Lost Packages

If your order is marked as delivered but you have not received it, please contact our customer support team.

We will investigate with the delivery provider and review available delivery information.

Where goods are lost before they come into your physical possession, Sheds Britain remains responsible in accordance with applicable UK consumer law, unless you independently arranged a carrier not offered by us.

Where appropriate, we will arrange a replacement or refund.

14. Order Cancellations

If you wish to cancel an order before dispatch, please contact us promptly.

Email: support@shedsbritain.co.uk

Include your order number and cancellation request.

We will make reasonable efforts to stop processing and dispatch.

If your order has already shipped, you may still have the right to cancel and return the goods under our Refund & Return Policy and applicable UK consumer law.

15. Customer Support

Our customer service team is available to assist with order confirmations, delivery enquiries, shipment tracking, address updates, and delivery-related concerns.

Email is our preferred communication channel, allowing us to review your order details and provide accurate assistance.

Email: support@shedsbritain.co.uk
Phone: +44 7460 606126

We aim to respond to customer enquiries within 24 business hours.

16. Company Information

Trading Name: Sheds Britain
Legal Company Name: BRUNDISH SHEDS LIMITED
Company Registration Number: 14246125

Registered Office Address:
141 Leigh Park Road
Bradford On Avon
England, BA15 1TQ
United Kingdom

Website: https://shedsbritain.co.uk
Email: support@shedsbritain.co.uk
Telephone: +44 7460 606126

Our registered office is provided for official business correspondence and should not be used as a product return address without prior instructions.

Sheds Britain — Quality Outdoor Storage. Reliable Service.