Cancellation Policy

1. Our Cancellation Commitment

Sheds Britain is committed to providing a straightforward, transparent, and customer-friendly shopping experience.

We understand that circumstances may change after placing an order. Whether you have ordered the wrong product, need to modify your purchase, or simply change your mind, our Cancellation Policy explains how to request a cancellation and what to expect during the process.

This policy applies to purchases made through https://shedsbritain.co.uk and operates alongside your statutory consumer rights under UK law.

2. Cancelling an Order Before Dispatch

Customers can request to cancel an order at any time before it has been dispatched.

We recommend contacting our support team as soon as possible after placing your order.

Email: support@shedsbritain.co.uk

To request a cancellation, please provide:

• Your full name
• Your order number
• The email address used at checkout
• A clear request to cancel your order

If the order has not yet been dispatched, we will make every reasonable effort to stop fulfilment and arrange a full refund.

There is no cancellation fee for orders successfully cancelled before dispatch.

3. Order Processing and Cancellation Requests

Our standard order processing time is 1–2 business days.

During this period, orders are verified, prepared, and scheduled for shipment.

Although cancellation requests submitted during processing are generally easier to accommodate, dispatch may sometimes occur before our team reviews the request.

We therefore encourage customers to contact us promptly.

Please note that the processing period does not limit or replace your statutory right to cancel an eligible online purchase.

4. Cancelling an Order After Dispatch

If your order has already been dispatched, it may no longer be possible to stop the shipment.

However, you may still exercise your statutory cancellation rights or request a return under our 30-day Refund & Return Policy.

Our standard shipping transit time is approximately 2–4 business days after dispatch.

If your cancellation request is received after dispatch, our customer support team will explain the available return or collection arrangements.

For larger garden sheds and outdoor storage products, specialist return transportation may be required.

Any applicable return costs will be handled in accordance with our Refund & Return Policy and UK consumer law.

5. Your Statutory 14-Day Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, customers purchasing eligible products online generally have the right to cancel their order without providing a reason.

The statutory cancellation period is 14 calendar days after receiving the goods.

For orders delivered in multiple separate shipments, this period generally begins after the final item has been received.

You may also communicate your decision to cancel before the goods have been delivered.

To exercise your right to cancel, notify us by email:

support@shedsbritain.co.uk

Your cancellation notice must be sent before the applicable cancellation period expires.

Once cancellation has been communicated, you generally have a further 14 calendar days to return the goods, unless we have agreed to collect them.

6. Our Extended 30-Day Return Policy

In addition to your statutory cancellation rights, Sheds Britain offers a 30-day return period for eligible products.

Under this voluntary policy, customers may request a return within 30 calendar days of receiving their order.

Products returned under the extended policy should generally be:

• Unused and in resaleable condition
• Complete with all original accessories and components
• Free from damage caused by improper handling
• Accompanied by proof of purchase
• Returned with original packaging where reasonably possible

Different conditions apply to statutory cancellations and faulty goods.

For complete information, please refer to our Refund & Return Policy.

7. Refunds for Cancelled Orders

We aim to process approved refunds promptly and efficiently.

Orders Cancelled Before Dispatch

When an order is successfully cancelled before dispatch, a full refund will be issued to the original payment method.

We aim to process these refunds within 7 business days after confirming the cancellation.

Orders Cancelled After Delivery

Where a customer exercises their statutory cancellation right, refunds will be provided without undue delay and within the applicable legal deadlines.

For returned goods, we generally issue the refund within 14 days of receiving the goods back or receiving evidence that they have been returned, whichever occurs first.

If we have offered to collect the goods, the statutory refund period is generally 14 days after receiving the cancellation notice.

Refunds will include the product price and any refundable standard delivery charges. Additional costs for premium delivery services are not required to be refunded.

All refunds will be issued using the original payment method unless expressly agreed otherwise.

Your bank or payment provider may require additional time to make the funds available.

8. Return Shipping Costs Following Cancellation

For change-of-mind cancellations involving products that have already been delivered, customers are generally responsible for direct return shipping costs, provided these costs were appropriately disclosed before purchase.

Because certain garden sheds and outdoor storage products are large or heavy, specialist collection may be necessary.

Where applicable, estimated return transportation costs for goods that cannot normally be returned by post will be disclosed before purchase.

If a product is faulty, damaged, incorrect, or not as described, Sheds Britain will cover reasonable return costs where required by law.

No undisclosed cancellation administration fees will be charged.

9. Changes to Existing Orders

If you need to change your order rather than cancel it, please contact our customer support team promptly.

We may be able to assist with:

• Updating the delivery address
• Correcting contact information
• Changing product quantities
• Requesting a different product or size
• Correcting an ordering mistake

Changes depend on the order’s processing and dispatch status.

Once an order has been shipped, modifications may not be possible, although your applicable cancellation and return rights remain unaffected.

10. Personalised and Custom-Made Products

Certain products made to a customer’s individual specifications or clearly personalised may be exempt from the statutory 14-day change-of-mind cancellation right.

Any applicable exemption will be clearly communicated before purchase.

Standard garden sheds and outdoor storage products are not automatically excluded from cancellation rights simply because they require assembly or are large.

These exemptions do not remove statutory rights relating to defective, damaged, or misdescribed products.

11. Damaged, Faulty, or Incorrect Orders

If you receive an incorrect, damaged, or defective product, please contact us promptly.

Email: support@shedsbritain.co.uk

Include your order number, a description of the issue, and photographs where available.

We will assess the circumstances and offer an appropriate remedy, which may include repair, replacement, price reduction, or refund.

Under the Consumer Rights Act 2015, customers have statutory rights concerning products that are faulty, not of satisfactory quality, unfit for purpose, or not as described.

These rights remain applicable regardless of the cancellation periods described in this policy.

12. Cancellation Due to Delivery Delays

Our standard estimated delivery timeframe is:

• Order Processing: 1–2 business days
• Shipping: 2–4 business days
• Total Estimated Delivery: 3–6 business days

If a significant delivery delay occurs, please contact our customer support team for assistance.

Where goods are not delivered within the agreed timeframe, customers may have the right to cancel and receive a refund under the Consumer Rights Act 2015.

Where no delivery timeframe has been agreed, goods must generally be delivered without undue delay and within 30 days after the contract is made.

We will handle cancellation requests relating to delayed or undelivered orders in accordance with applicable UK consumer law.

13. How to Contact Us About Cancellation

For cancellations, order amendments, or refund enquiries, please contact:

Sheds Britain Customer Support

Email: support@shedsbritain.co.uk
Telephone: +44 7460 606126

Email is our preferred communication method because it allows us to maintain an accurate record of your cancellation request.

We aim to respond to customer enquiries within 24 business hours.

A valid statutory cancellation notice sent within the applicable cancellation period remains effective even if our team responds afterward.

14. Your Consumer Rights

Nothing in this Cancellation Policy excludes or restricts your statutory rights under applicable UK legislation, including:

• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

In the event of any inconsistency between this policy and applicable consumer protection law, the statutory requirements will take precedence.

15. Company Information

Trading Name: Sheds Britain
Legal Company Name: BRUNDISH SHEDS LIMITED
Company Registration Number: 14246125

Registered Office Address:
141 Leigh Park Road
Bradford On Avon
England, BA15 1TQ
United Kingdom

Website: https://shedsbritain.co.uk
Email: support@shedsbritain.co.uk
Telephone: +44 7460 606126

Our registered office is intended for official business correspondence and is not automatically designated as a return facility.

Please contact customer support for the correct return instructions.

Sheds Britain — Quality Outdoor Storage. Reliable Service.

We believe shopping for outdoor storage should be simple and worry-free. Our cancellation process is designed to offer clear communication, fair treatment, and dependable support at every stage of your purchase.