Privacy Policy

1. Our Payment Commitment

Sheds Britain is committed to providing a secure, transparent, and convenient online shopping experience.

We aim to make purchasing garden sheds, outdoor storage solutions, and related garden products as straightforward as possible by offering reliable payment processing and clear transaction information.

This Payment Policy explains our accepted payment methods, payment processing procedures, transaction security, refunds, and billing practices.

All purchases made through https://shedsbritain.co.uk are subject to this policy and our Terms & Conditions.

2. Accepted Payment Methods

We accept secure electronic payments through the payment options displayed at checkout.

Depending on availability, supported payment methods may include:

• Visa
• Mastercard
• American Express
• Debit cards
• Credit cards
• Apple Pay
• Google Pay
• Other secure payment methods displayed during checkout

The payment methods available for your purchase will be clearly shown before you complete your order.

Not all payment methods are necessarily available for every customer, device, or transaction.

We do not accept cash payments through our website.

3. Payment Currency

All product prices and payments on our website are displayed and processed in British Pounds Sterling (GBP).

Any applicable shipping fees, taxes, or additional charges will be disclosed before payment is completed.

If your bank account or payment card uses a different currency, your financial institution may apply currency conversion charges.

Any such charges are determined by your payment provider and are outside our control.

4. Secure Payment Processing

Protecting customer payment information is an important part of our online shopping experience.

Payments are processed through the secure payment service providers integrated with our checkout.

Depending on the payment provider, security measures may include:

• Encrypted payment connections
• Secure transaction authorisation
• Fraud prevention and monitoring tools
• Cardholder authentication
• Industry-standard payment security procedures

Where applicable, additional identity verification may be requested by your bank or card provider.

We do not ask customers to send complete payment card details, PINs, or security codes through email.

Customers should always complete payments using the secure checkout available on our official website.

5. Payment Authorisation

When placing an order, customers must provide accurate and valid payment information.

By submitting a payment, you confirm that:

• You are authorised to use the selected payment method.
• The payment information provided is accurate.
• Sufficient funds or credit are available to complete the transaction.
• You agree to pay the total amount displayed at checkout.

Payments may be subject to authorisation by your bank or payment provider.

If a payment is declined, cancelled, or cannot be authorised, the order may not be completed.

We recommend contacting your bank or payment provider if you experience an unexpected payment decline.

6. When Payment Is Collected

Payment is normally authorised or collected during the checkout process, depending on the selected payment method and payment provider.

Orders are generally processed after successful payment confirmation.

Our standard order processing timeframe is 1–2 business days.

Once your order is successfully placed, you will receive an order confirmation email containing relevant purchase details.

If your payment has been authorised but you have not received an order confirmation, please contact our support team before attempting another purchase.

Email: support@shedsbritain.co.uk

7. Pricing and Taxes

We aim to ensure all prices displayed on our website are accurate and transparent.

Prices are shown in GBP and include applicable VAT where required.

Before completing checkout, customers will be able to review:

• Product prices
• Product quantities
• Applicable delivery charges
• Discounts or promotional adjustments
• Applicable taxes
• Final order total

We do not intentionally add undisclosed charges after checkout.

If an obvious pricing or technical error is identified before an order is accepted, we may contact you to confirm whether you wish to proceed at the correct price.

If we are unable to fulfil an order for which payment has already been collected, an appropriate refund will be arranged.

8. Payment Confirmation and Receipts

Following a successful purchase, customers will receive an order confirmation at the email address entered during checkout.

The confirmation normally includes:

• Order number
• Date of purchase
• Products ordered
• Billing and delivery details
• Total amount paid
• Selected payment method, where available

Please retain your confirmation email for future reference.

If you require assistance locating your payment confirmation, contact:

support@shedsbritain.co.uk

9. Failed or Declined Payments

Payments may occasionally fail due to circumstances such as:

• Insufficient available funds
• Incorrect card information
• Expired payment cards
• Bank security restrictions
• Failed authentication
• Temporary payment provider issues
• Suspected unauthorised transactions

If payment is unsuccessful, please verify your details or contact your bank.

If you believe you have been charged despite receiving an unsuccessful payment notification, contact us before submitting a duplicate order.

We will review the available transaction information and assist with identifying the payment status.

10. Refunds and Payment Reversals

Refunds are issued in accordance with our Refund & Return Policy, Cancellation Policy, and applicable UK consumer legislation.

Sheds Britain offers a 30-day return period for eligible products.

For approved voluntary returns, we aim to process refunds within 7 business days after receiving and assessing the returned goods.

For statutory cancellations, we will process refunds within the deadlines required by UK consumer law.

Refunds will ordinarily be issued to the original payment method used for the purchase unless otherwise expressly agreed.

We do not ordinarily issue refunds through unrelated third-party accounts or alternative payment methods.

After a refund is processed, the payment provider or bank may require additional time to credit your account.

No refund processing or administration fee will be charged where a statutory refund is due.

11. Order Cancellations and Payments

Customers may request cancellation before an order has been dispatched.

To request cancellation, please contact:

support@shedsbritain.co.uk

Include your order number and cancellation instructions.

Where an order is successfully cancelled before dispatch, we will arrange a full refund of the amount paid.

If an order has already been dispatched, applicable return procedures and statutory cancellation rights will apply.

For more information, please review our Cancellation Policy.

12. Fraud Prevention and Payment Verification

To protect customers and our business, transactions may be subject to security and fraud-prevention checks.

In certain circumstances, we may need to verify order or payment information before accepting or dispatching an order.

These checks may include reviewing:

• Transaction authorisation status
• Billing and delivery information
• Payment provider security notifications
• Unusual or potentially unauthorised transaction activity

We may contact customers if additional verification is reasonably necessary.

We will never ask customers to disclose their payment card PIN or complete card security credentials by email.

Where an order cannot be verified or lawfully processed, it may be declined or cancelled, and any collected payment will be refunded as appropriate.

13. Chargebacks and Payment Disputes

If you have a concern about a payment, an incorrect charge, or a transaction you do not recognise, please contact our support team.

Email: support@shedsbritain.co.uk

We will review the available order and payment records and work toward an appropriate resolution.

Customers also retain the right to contact their bank or payment provider and exercise any applicable chargeback, Section 75, or other statutory protections.

Nothing in this policy limits your rights to dispute a payment through your financial institution.

14. Payment Security and Personal Data

We respect the privacy and security of customer information.

Payment-related personal data is processed in accordance with applicable UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Our payment service providers may process information needed to authorise transactions, detect fraud, or handle refunds.

We retain transaction records only for legitimate business, legal, accounting, and regulatory purposes.

For further information about how personal information is handled, please review our Privacy Policy.

15. Unauthorised Payments

If you suspect an unauthorised payment involving our website, please notify your bank or card provider immediately.

You should also contact our customer support team so that we can investigate any associated order.

Email: support@shedsbritain.co.uk

We will take appropriate steps to review the transaction and cooperate with the relevant payment provider where necessary.

16. Payment Policy Updates

Sheds Britain may update this Payment Policy to reflect changes in payment services, operational procedures, security practices, or applicable legislation.

The latest version will be made available on our website with an updated revision date.

Any changes will apply prospectively, except where otherwise permitted by law.

Changes will not remove statutory rights relating to purchases already made.

17. Contact Information

If you have questions about payment methods, billing, declined transactions, refunds, or payment confirmations, our support team is available to assist.

Sheds Britain
Operated by BRUNDISH SHEDS LIMITED

Company Registration Number: 14246125

Registered Office Address:
141 Leigh Park Road
Bradford On Avon
England, BA15 1TQ
United Kingdom

Website: https://shedsbritain.co.uk
Email: support@shedsbritain.co.uk
Telephone: +44 7460 606126

Email is our preferred customer support method, allowing us to investigate payment-related enquiries accurately and efficiently.

We aim to respond within 24 business hours.

Sheds Britain — Quality Outdoor Storage. Reliable Service.

We are committed to providing secure payments, transparent pricing, dependable customer service, and a trustworthy shopping experience.