Refund and Returns Policy

1. Our Commitment to Customer Satisfaction

Customer satisfaction is a priority at Sheds Britain. We aim to provide high-quality garden sheds, outdoor storage solutions, and garden products, supported by a clear and straightforward returns process.

We understand that occasionally a product may not meet your expectations. Our Refund & Return Policy explains how to request a return, report a damaged or incorrect item, and obtain a refund.

Our policy includes a 30-day return period for eligible products and respects your statutory consumer rights under UK law.

2. 30-Day Return Policy

Customers may request a return within 30 calendar days of receiving their order.

To qualify for a return under our additional 30-day returns policy:

• The return request must be submitted within 30 days of delivery.
• The item must be unused and in a resaleable condition.
• The product should be returned with its original components, accessories, instructions, and packaging where reasonably possible.
• The customer must provide a valid order number or proof of purchase.
• The item must not have been assembled, installed, or modified, unless the return concerns a fault or another statutory right applies.

Returns that do not meet these conditions may be declined under our voluntary returns policy. These conditions do not restrict your legal rights regarding faulty, damaged, or misdescribed goods.

3. How to Request a Return

To initiate a return, please contact our customer support team.

Email: support@shedsbritain.co.uk

Include the following information:

1. Your full name
2. Your order number
3. The email address associated with your purchase
4. The product you wish to return
5. The reason for your return, if applicable
6. Photographs if the product is damaged, defective, or incorrect

Our support team will review your request and provide the appropriate return instructions.

For oversized products, including garden sheds and large outdoor storage units, we may assist in arranging a suitable collection service.

Important: Please contact our team for the appropriate return location and instructions. Do not send items to our registered business address unless instructed to do so.

Contacting us for return instructions does not affect your statutory right to cancel your purchase.

4. Return Shipping Costs

Return shipping costs depend on the reason for the return.

Change of Mind or Unwanted Products

For returns made because a customer has changed their mind, ordered the wrong size, or no longer requires the product, the customer is responsible for the direct return shipping costs.

Due to the dimensions and weight of certain garden sheds and outdoor storage products, specialist transportation or collection may be required.

Where applicable, return collection costs will be communicated in advance. Customers are not required to accept an optional collection service provided by us.

Damaged, Defective, or Incorrect Products

If a product arrives damaged, is defective, or differs from the item ordered, Sheds Britain will cover reasonable return shipping costs where required by applicable consumer law.

Depending on the circumstances, we may:

• Provide a prepaid return label
• Arrange collection from the delivery address
• Supply replacement parts
• Offer a replacement product
• Issue a refund where appropriate

Customers will not be charged return shipping fees for goods that do not conform to their statutory rights.

5. Damaged or Defective Items

We recommend inspecting your order as soon as it arrives.

If you notice damaged packaging, missing components, a manufacturing defect, or an incorrect item, please contact us as soon as reasonably possible.

Email: support@shedsbritain.co.uk

Please provide photographs of the affected item and packaging where available to assist our investigation.

We will assess the issue and arrange an appropriate solution, which may include replacement parts, a repair, a replacement product, or a refund.

Under the Consumer Rights Act 2015, consumers generally have a 30-day short-term right to reject goods that are faulty, not as described, or otherwise fail to meet statutory requirements. Further repair, replacement, price reduction, or refund rights may apply after this period.

There is no requirement to report a fault within 48 hours to preserve your statutory rights.

6. Refund Processing

Once a return is received, we will review its condition and confirm the refund outcome.

For eligible returns under our voluntary 30-day policy, we aim to process approved refunds within 7 business days of receiving and assessing the returned goods.

Where statutory cancellation rights apply, refunds will be made without undue delay and within the legally required period.

For statutory cancellation of goods, we will refund within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever is earlier, unless we have offered to collect the goods. Where we have offered collection, the statutory refund deadline is generally 14 days after we are informed of the cancellation.

Refund Method

Refunds are issued to the original payment method used at checkout unless otherwise expressly agreed.

Depending on your bank or payment provider, additional processing time may be required before the funds appear in your account.

No administration fee will be charged for processing a statutory refund.

7. Order Cancellations Before Dispatch

If you wish to cancel your order before it has been dispatched, please contact us as soon as possible.

Email: support@shedsbritain.co.uk

Include your order number and a clear request to cancel.

If the order has not been dispatched, we will aim to stop its fulfilment and arrange a refund.

If your order has already been dispatched, you may still exercise any applicable statutory cancellation rights and follow the appropriate return process.

8. Your 14-Day Statutory Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, UK consumers purchasing eligible goods online generally have the right to cancel their order without giving a reason within 14 calendar days after receiving the goods.

Where an order is delivered in separate shipments, the cancellation period generally begins following receipt of the final item.

To exercise this right, customers must notify us of their decision to cancel before the cancellation period expires.

Customers then generally have another 14 calendar days to return the goods, unless we have offered to collect them.

You may notify us by emailing:

support@shedsbritain.co.uk

You do not need to provide a reason for exercising your statutory cancellation right.

Where applicable, we will refund the purchase price and the original standard delivery charge. Additional charges for premium delivery options are not required to be refunded.

Customers may be responsible for direct return shipping costs where these costs were properly disclosed before purchase, except where applicable law or our own terms require us to cover them.

We may make a deduction for loss in value caused by handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

9. Assembled or Installed Products

Garden sheds and outdoor storage products often require assembly.

For voluntary returns made after the statutory cancellation period, products that have been fully assembled, permanently installed, modified, or damaged through improper use may not qualify for a change-of-mind return.

However, assembling or installing a product does not automatically remove statutory cancellation rights or rights relating to faulty goods.

Each request will be assessed in accordance with the applicable consumer protection legislation.

10. Non-Returnable Products

Certain goods may be excluded from change-of-mind returns where legally permitted, including:

• Products made to a customer’s individual specifications or clearly personalised
• Products damaged through misuse or improper installation, where no statutory remedy applies
• Goods that fall within another specific legal exemption

Standard garden sheds and outdoor storage products are not automatically excluded from statutory cancellation rights simply because they are bulky or require assembly.

Any applicable restrictions will be clearly communicated before purchase.

11. Exchanges and Replacements

If you would like a different product, size, or model, please contact our support team.

We will explain the available options, including returning an eligible item and placing a new order.

Where an item is faulty or incorrect, we will provide the remedies required by applicable consumer law without unreasonable inconvenience.

Any difference in price for a voluntary exchange will be communicated before the exchange is completed.

12. Lost or Missing Deliveries

If your order has not arrived within the agreed delivery timeframe, please contact us.

Our support team will investigate the shipment with the delivery provider.

Where goods are lost before they come into your physical possession, we remain responsible for resolving the issue in accordance with UK consumer law, including arranging a replacement or refund where appropriate.

We may request order information to assist with the investigation.

13. Late or Missing Refunds

If you have received confirmation of a refund but the funds have not appeared in your account:

1. Check the original payment account used for the purchase.
2. Contact your bank or card provider to confirm whether the refund is pending.
3. If the expected processing period has passed, contact our customer support team.

Email: support@shedsbritain.co.uk

Our team will review the transaction and provide an update.

14. Return Address

All returns must be directed to the appropriate return facility.

To obtain the correct return address or arrange collection for a bulky item, contact:

support@shedsbritain.co.uk

Our registered office is not automatically a product return facility. We will provide suitable return instructions based on the product and circumstances, without restricting your statutory rights.

15. Your Consumer Rights

Nothing in this policy excludes, limits, or replaces the rights available to consumers under applicable UK consumer protection legislation, including:

• Consumer Rights Act 2015
• Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Customers are entitled to receive goods that are of satisfactory quality, fit for their intended purpose, and as described.

Where goods do not meet these requirements, statutory remedies may be available regardless of the voluntary 30-day return period.

16. Contact Information

For assistance with returns, cancellations, damaged products, exchanges, or refunds, please contact our customer support team.

Sheds Britain
Operated by BRUNDISH SHEDS LIMITED

Company Number: 14246125

Registered Office:
141 Leigh Park Road
Bradford On Avon
England, BA15 1TQ
United Kingdom

Email: support@shedsbritain.co.uk
Telephone: +44 7460 606126
Website: https://shedsbritain.co.uk

Email is our preferred support channel, helping us maintain a clear record of enquiries and resolve requests efficiently.

Sheds Britain — Quality Outdoor Storage. Reliable Service.